Optimizing Helpdesk Operations in Aviation Using Asset Infinity

This case study highlights how Asset Infinity helped a large international airline streamline internal helpdesk operations through centralized ticketing, automated SLAs, and improved service visibility across departments.

• ‍Centralized Helpdesk Ticketing: A unified helpdesk platform organized support requests across ground operations, IT, maintenance, and customer service, improving tracking, accountability, and coordination.‍
• Automated SLA & Escalation Workflows: Configured SLAs and automated escalations reduced response delays, significantly improving compliance and accelerating issue resolution.‍
• Multi-Channel Support Enablement: Email, portal, and mobile-based ticketing improved accessibility for staff, ensuring faster reporting and smoother support interactions across locations.