Service Request

Service Request

Brief Overview of the Feature

The Service Request feature in Asset Infinity enables users to submit and track requests for services or support within an organization. It streamlines the process of initiating, assigning, and resolving service requests, ensuring timely and efficient service delivery


Give your business an extra edge with Asset Tracking Software

Asset tracking software provides you with easy check-in check-out. It empowers you to identify and eliminate ghost assets. When you keep track of assets, you can find your assets without wasting anytime as a result productivity increases.

Asset Movement History
Movement history of assets
Asset Theft Prevention
Asset loss/Theft prevention
Eliminate Ghost assets
Eliminate ghost assets
Increased Asset Life
Increased asset life

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Service Requests Add-Ons

Budgets for Service

Monitor and manage budgets at project, department, or category levels for service-related expenses. Effectively utilize these budgets to create requests, purchase orders, or capital work in progress (CWIP), optimizing budget allocation and expenditure management for service-oriented operations

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Comprehensive purchasing approach

User-Friendly Request Form

Provide a user-friendly interface for users to submit service requests, capturing essential details such as the nature of the request, priority level, and any supporting information

Automate PR into PO

Automated Routing

Automatically route service requests to the appropriate service desk personnel or departments based on predefined rules, ensuring efficient assignment and timely response

Workflow Approval

Real-Time Tracking

Enable users to track the status and progress of their service requests in real-time, providing transparency and visibility into the resolution process

Vendor tracking & management

Notification & Updates

Send automated notifications and updates to requesters, keeping them informed about the status of their requests and any relevant updates.

Reasons Why You Need to Use Service Request

Asset Infinity's Service Request feature offers several benefits for effective service management:

Complete Information

Streamlined Request Submission

Simplify the process of submitting service requests, providing a user-friendly interface for users to quickly and easily communicate their service needs

Easy Checkin-check-out

Improved Service Delivery

Enable efficient assignment and tracking of service requests, ensuring timely resolution and improved customer satisfaction

Accurate Asset Tracking reports

Enhanced Communication

Facilitate effective communication between service requesters, service desk personnel, and technicians, enabling collaboration and updates throughout the service lifecycle

Comprehensive purchasing approach

Assignment and Prioritization

Assign service requests to appropriate technicians or teams based on their skillset, availability, and request priority, ensuring efficient resource allocation

Automate PR into PO

SLA Compliance

Monitor service requests against predefined Service Level Agreements (SLAs), ensuring compliance with response and resolution times

Workflow Approval

Collaboration and Notes

Enable collaboration and information sharing among service desk personnel, technicians, and requesters through internal notes and comments within the service request system

Vendor tracking & management

Service History and Reporting

Maintain a comprehensive service history for each request, enabling analysis, reporting, and performance evaluation of service operations

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Keep track of assets, schedule maintenance, make changes in operation with your mobile when you are away from your office!

Asset Management Security - Asset Infinity


Asset Infinity is hosted on Microsoft Azure and has enterprise grade security built-in.

Asset Tracking Support - Asset Infinity


We understand the value of our clients, that is why we believe in going extra mile for customers and provide support 24*7.

API Integration Software - Asset Infinity


Our software is developed in a way so that integration can be done easily. We know an organization uses several applications and data collected from these applications is used to increase efficiency.

Got any questions? We have the answers.

Can we use existing SAP code as asset code?
Does Asset code change when transferring assets between locations?
Do you suggest changing asset code when location changes?
Is it possible to migrate my SAP or ERP data into Asset Infinity?
If we added an Asset by mistake, is it possible to delete it completely?
What is the information mentioned in Bar Code and QR Codes?
Are all asset codes system generated?
When the customer scans the code will they get all the information?
Why it is not possible to scan the code with any other scanner or App?
We already have QR codes and barcodes. Do we need to re-install them?
If there is an existing sticker tag on the asset, do we need to sticker tag it again?
When we transfer any asset from one location to another does the latitude longitude information get changed automatically?
It is possible to put Depreciation and other details at Block level and not Asset Level?
Is it possible to predefine the end of life and other things of the asset?
What are the provisions for dealing with duplicity of asset records?
Can we customize the sticker or not?
Can we put a coloured Logo on our asset sticker?
Which stickers and printers should be used to print asset stickers/ asset tags?
Is it possible to print another sticker if the first one is damaged? In same price.
What is the life of Stickers?
Will every user see all the information of an asset?
If I have multiple type of users (like viewers, approvers & transaction-making users) does the product price vary?
In this application can I calculate depreciation?
What are delivery notes?
Can we generate delivery notes/asset receipt confirmations from the system?
Can we define Parent-child assets?
Can we create a custom field for assets at category level?
Is there an approval process for transferring or discarding assets?
My ERP system has limited asset information fields. Can we add more info when we add the asset to Asset Infinity?
How will I transfer my data to the Asset Infinity application?
How to get started in Asset Infinity? I have data in excel! Is your template customizable?