Helpdesk & Breakdown


Service Desk Ticketing System: Categorize & Prioritize Tickets Automatically

Ticket can be raised by end user or by helpdesk user itself. The helpdesk ticketing system automatically assigns ticket based on the type, location or asset selected & manager can also assign ticket to the available assignees. Technicians can record the repair done, cost incurred and spare consumed with the help of system.

Respected, Rewarded, and Sought-After

Avoid Breakdown & Minimize Incidents

Incident & breakdown means interruption in work. When assets are not in working condition, it slows down the process and business productivity suffers. Helpdesk ticketing system helps in avoiding breakdowns, faults & incidents. It enables you to schedule maintenance on the go! When assets get maintenance proactively it makes assets more reliable.

Helpdesk & Breakdown Features

Manage Tickets

Efficiently track and manage support tickets, ensuring timely resolution and customer satisfaction

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User Groups & Assignees

Assign tickets to specific user groups or individuals, streamlining ticket assignment and ensuring accountability

Tickets from Emails

Capture and convert incoming emails into tickets, allowing for seamless ticket creation and integration with email communication

Consuming Inventory

Track and manage inventory consumption related to tickets, ensuring accurate inventory management and replenishment

Ticket SLAs

Set service level agreements (SLAs) for ticket response and resolution times, ensuring prompt and efficient customer support

OTP For Closure

Implement one-time passwords (OTPs) for ticket closure, ensuring secure and authorized closure of tickets

Ticket Status

Monitor and update ticket status in real-time, providing clear visibility into the progress and resolution of support tickets

Avoid Incident by Centralizing Helpdesk Information

Filter Tickets

Filter Tickets

This system enables you to filter tickets based on assignee, user group, priority dates, status of ticket.

Receive Happy Code

Receive Happy Code

When work is done a happy code (OTP) is sent to the ticket reporter. This happy code is essential for closing tickets.

Better Information

Better Information

For better understanding of ticket links can be attached such as images, files or videos.


Track Every Ticket & Grow Your Productivity

Helpdesk ticketing system ensures that no tickets are left unsolved. With an automated helpdesk ticketing system, you can easily categorize and prioritize tickets & when you group them correctly you can close them in no time.

Check-in & Check-out
Check-in & check-out
Receive Ticket Notifications
Receive ticket notifications
Ticket Reminders
Ticket reminder & escalations
Tickets History
Tickets history

Resolve Every Ticket Quickly and Efficiently

Incident management process is a process for resolving incidents & quick actions are taken in this procedure. When an organization uses automated incident management software, it leads to preventing incidents & increasing customer experience.

Tracking of Technicians

Tracking of technicians and ticket assignees can result in faster & better coordination.

Reminder and Escalation

Reminder and escalation based on ticket priorities & SLAs.

Users Notified Tickets activities

Users notified whenever tickets are assigned, updated or closed.

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