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Ticket can be raised by end user or by helpdesk user itself. The helpdesk ticketing system automatically assigns ticket based on the type, location or asset selected & manager can also assign ticket to the available assignees. Technicians can record the repair done, cost incurred and spare consumed with the help of system.
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Incident & breakdown means interruption in work. When assets are not in working condition, it slows down the process and business productivity suffers. Helpdesk ticketing system helps in avoiding breakdowns, faults & incidents. It enables you to schedule maintenance on the go! When assets get maintenance proactively it makes assets more reliable.
Efficiently track and manage support tickets, ensuring timely resolution and customer satisfaction
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Assign tickets to specific user groups or individuals, streamlining ticket assignment and ensuring accountability
Capture and convert incoming emails into tickets, allowing for seamless ticket creation and integration with email communication
Track and manage inventory consumption related to tickets, ensuring accurate inventory management and replenishment
Set service level agreements (SLAs) for ticket response and resolution times, ensuring prompt and efficient customer support
Implement one-time passwords (OTPs) for ticket closure, ensuring secure and authorized closure of tickets
Monitor and update ticket status in real-time, providing clear visibility into the progress and resolution of support tickets
This system enables you to filter tickets based on assignee, user group, priority dates, status of ticket.
When work is done a happy code (OTP) is sent to the ticket reporter. This happy code is essential for closing tickets.
For better understanding of ticket links can be attached such as images, files or videos.
Helpdesk ticketing system ensures that no tickets are left unsolved. With an automated helpdesk ticketing system, you can easily categorize and prioritize tickets & when you group them correctly you can close them in no time.
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Incident management process is a process for resolving incidents & quick actions are taken in this procedure. When an organization uses automated incident management software, it leads to preventing incidents & increasing customer experience.
Asset tracking software tracks & monitors all the crucial assets & their performance. It helps in keeping track of assets & optimizes asset performance as well.
Track your inventories with accurate numbers and get notified whenever inventory goes below the defined level. Manage them efficiently with proper inventory management.
Asset verification is crucial for the asset auditing process. Moreover, the condition of each asset is also checked and tracked in the asset audit procedure.
Keep assets maintained & perform asset maintenance before breakdown occurs. With preventive maintenance, you can optimize asset performance as well.
Every incident is recorded, and the incident management team tries to resolve the incident quickly so that damage control can be done as quickly as possible.
Utility tracking can be helpful in minimizing utility bills. As utility tracking alert you on daily basis about utility consumption.
In a huge organization, item requisition is important because it decreases the chances of fraudulent activities and makes operations organized.
For asset maintenance, maintenance team needs spare parts & for this purchase order is created & order is received.
Keep track of assets, schedule maintenance, make changes in operation with your mobile when you are away from your office!
Asset Infinity is hosted on Microsoft Azure and has enterprise grade security built-in.
We understand the value of our clients, that is why we believe in going extra mile for customers and provide support 24*7.
Our software is developed in a way so that integration can be done easily. We know an organization uses several applications and data collected from these applications is used to increase efficiency.
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