The organization
A senior living operator runs communities with independent living apartments, assisted living and memory care. Each community has a maintenance director and a small team of technicians.
Residents and families notice every broken light and slow repair, and regulators and insurers expect proof that fire, nurse-call and emergency systems are inspected on time.
The challenge
Resident requests are written on paper at the front desk, equipment checks are kept in binders, and the regional team cannot compare one community with another.
- Room requests get lost between shifts.
- Nurse-call and bed checks depend on each director’s own system.
- Life-safety inspection records are hard to produce for a survey.
- Failed checks are fixed, but the fix is not recorded with the check.
- Regional managers have no common view of open work across communities.
How it is set up in Asset Infinity
The operator runs maintenance at every community in Asset Infinity, with one asset register and one way of working.
Room requests
Staff raise requests for residents from the mobile app or by scanning a QR label in the room, with a photo and the room number. (Work)
Nurse-call and bed plans
Nurse-call stations, pendants, resident beds and lifts have date-based preventive plans, with a checklist for each type. (Maintenance)
Life-safety inspections
Fire extinguisher, alarm, sprinkler, emergency lighting and generator inspections have required fields, photos and signatures. A failed check raises corrective work. (Maintenance)
Every community compared
Dashboards show open requests, overdue plans and inspection results by community for the regional team. (Insight)
How it works day to day
Here is how a week of maintenance runs in one community, and how the region sees it.
- Care staff: report for a resident. A resident’s bed will not lower. A caregiver scans the QR label in the room, adds a photo and raises a request.
- Maintenance director: assigns a technician. The director turns the request into a work order and assigns it. The technician is notified on the mobile app.
- Technician: fixes and closes. The technician replaces the hand control, issues the part from stock to the work order, adds a note and closes the job.
- System: plans fall due. The monthly nurse-call check creates a work order for each wing, listing every station and pendant to test.
- Technician: runs life-safety inspections. The technician completes the extinguisher and emergency lighting checklists with photos and a signature. A failed light raises corrective work.
- Executive director: checks the community. The community dashboard shows open requests, overdue plans and failed checks waiting to be closed.
- Regional manager: compares communities. A scheduled report compares request turnaround and inspection completion across all communities.
Before and after
| Before | With Asset Infinity | |
|---|---|---|
| Resident requests | Paper notes at the front desk | A tracked request linked to the room |
| Nurse-call and beds | Each director’s own system | Standard preventive plans per community |
| Life-safety inspections | Binders | Checklists with photos and signatures |
| Failed checks | Fixed, but not linked | Raise corrective work with a record |
| Regional view | Phone calls to each community | Dashboards and scheduled reports |
The first month
- Communities loaded. Each community’s buildings, rooms and equipment are imported, and rooms get QR labels.
- Plans and inspections. Nurse-call, bed and life-safety checklists are standardized and scheduled for every community.
- Staff trained. Care staff learn to raise requests; technicians use the mobile app for work orders and inspections.
Example results
- 100% of nurse-call systems and resident beds on a preventive plan
- Every failed life-safety check raises corrective work
- 1 view of requests and inspections across all communities
- Resident requests have an owner and a status, across shift changes.
- Requests that wait too long trigger reminders to the maintenance director.
- Inspection records with photos and signatures are ready for surveys.
- Each failed check is linked to the corrective work that closed it.
Why it worked
Residents notice
Requests do not get lost between shifts, and staff can tell a resident when the repair will happen.
Ready for surveys
Life-safety and nurse-call records are complete, signed and easy to produce for a regulator or insurer.
One way of working
Every community uses the same checklists and plans, so the regional team compares like with like.
Looking ahead
With one register and one set of checklists, every community runs maintenance the same way, and residents’ requests no longer depend on a note at the front desk.
The regional team sees which communities are behind on inspections or slow on requests, and the asset history shows where replacement beds or nurse-call upgrades belong in the budget.