The client
The client is a large healthcare network headquartered in Abu Dhabi, with hospitals, diagnostic centers and clinical facilities across the UAE.
Medical and facility equipment in every department must be serviced on time and documented. Maintenance was done regularly, but schedules, pending work and service records were held in different places.
The challenge
Maintenance happened, but the network needed better control of preventive schedules, pending work, technician execution and completed service records.
- Maintenance information was fragmented across facilities.
- Preventive activities risked being missed.
- Technicians completed and documented tasks inconsistently.
- Little visibility of due and pending maintenance across facilities.
What they set up in Asset Infinity
The network centralized preventive schedules, checklists, service records and reports for medical and facility equipment in Asset Infinity.
Equipment that needs servicing
Medical and facility equipment requiring scheduled maintenance is recorded in one register, so every service is tied to an asset. (Assets)
Preventive schedules with due dates
Preventive plans set appropriate due dates for each activity, and work orders come up automatically when service is due. (Maintenance)
Checklists for each service
Structured checklists in the mobile app guide technicians through each task, with required fields, readings and sign-off. (Maintenance)
Maintenance reports
Reports show due, pending and completed activity by facility, and support operational reviews. (Insight)
How it works day to day
Here is how a piece of equipment is now maintained.
- System: raises the scheduled job. When an item of medical or facility equipment is due, its preventive plan creates a work order for the right team.
- Biomedical supervisor: assigns a technician. The supervisor assigns the work order, and the technician is notified on the mobile app.
- Technician: works through the checklist. On site, the technician completes the checklist step by step. Required fields, readings and photos cannot be skipped.
- System: turns a failed check into work. If a check fails, a corrective work order is raised so the fault is fixed, not just noted.
- Technician: signs off. The technician signs and closes the job. The completed checklist becomes part of the asset’s service history.
- System: flags overdue work. Maintenance left pending past its due date triggers a reminder, so activities are not missed.
- Maintenance manager: reviews performance. Reports show due, pending and completed activity by facility, ready for operational reviews.
Before and after
| Before | With Asset Infinity | |
|---|---|---|
| Records | Fragmented across facilities | One service history per asset |
| Preventive work | Risk of missed activities | Scheduled with due dates |
| Execution | Inconsistent between technicians | Structured checklists for each service |
| Documentation | Inconsistent | Completed records ready for reviews |
| Visibility | Limited view of pending work | Due and pending work by facility |
How it rolled out
- Equipment structured. Equipment categories, schedules and service records were reviewed, and equipment needing maintenance was set up.
- Schedules, checklists and reports. Preventive activities and due dates, structured checklists and maintenance reports were configured.
- Technicians trained, schedules refined. Technicians learned checklist-based execution, and schedules were refined as performance was reviewed.
The results
- Stronger preventive maintenance control across medical and facility equipment
- Better visibility of due and pending maintenance across facilities
- Consistent task completion through maintenance checklists
- Clearer records of completed maintenance and equipment service
- Better documentation for operational reviews
- Stronger oversight of maintenance activity across the network
Why it worked
Checklists set the standard
Every technician follows the same steps for the same service, so work and records are consistent.
Schedules drive the work
Due dates create the work orders, so preventive maintenance does not depend on memory.
Records built as work is done
Each completed checklist becomes the service record, ready for reviews without extra paperwork.
Looking ahead
The healthcare network moved from fragmented maintenance records to one maintenance system for its medical and facility equipment.
Preventive work is scheduled, carried out to a checklist and recorded against each asset. That has improved maintenance visibility, strengthened equipment reliability and made maintenance more consistent across facilities.