The client
The client is a large municipal administration in Canada that manages administrative buildings, public facilities, service centers and community properties across a metropolitan region.
Its facility teams are responsible for the utilities these buildings use. Consumption and cost were reviewed from separate records, bills and manual reports.
The challenge
Utility information was available, but it was not in one place. Facility teams pieced together consumption and cost from separate records and bills, which made monitoring across public buildings slow and incomplete.
- Utility records and bills were kept separately.
- Reviewing consumption and cost needed manual reporting.
- No central view of utility use across municipal facilities.
- Consumption was difficult to monitor building by building.
- Operational control over utilities across the portfolio was weak.
What they set up in Asset Infinity
The administration set up its buildings, meters and utility readings in Asset Infinity, giving facility teams one record of consumption and cost.
Buildings and meters mapped
Each municipal building and service facility is set up with the utility types and meters that serve it. (Energy)
Readings captured the same way
Facility teams record readings against each meter in a structured way, so every building’s consumption is comparable. (Energy)
Consumption and cost by building
Utility bills sit beside readings, so consumption and its cost can be reviewed facility by facility. (Energy)
Central reporting
Reports show consumption and trends across all facilities, replacing manual consolidation. (Insight)
How it works day to day
Here is how utility monitoring now works across the municipality’s buildings.
- Facility staff: record meter readings. Staff at each building enter readings for its meters in the web or mobile app, in the same way at every site.
- Facility team: enter utility bills. Bills for each building are recorded against its utilities, so cost sits beside consumption.
- System: builds consumption history. Each reading adds to the meter’s history, so consumption for any building and period is available without a spreadsheet.
- Facility manager: reviews a building. The manager compares a building’s use with earlier periods to spot unusual consumption.
- Facilities leadership: reviews the portfolio. Dashboards show consumption and cost across all municipal buildings, so attention goes where use or cost is highest.
- Planning team: uses the trends. Consumption trends feed decisions about facilities, such as where efficiency work or upgrades would pay off.
Before and after
| Before | With Asset Infinity | |
|---|---|---|
| Utility records | Kept separately | One record across all facilities |
| Bills | Reviewed apart from readings | Recorded beside readings |
| Reporting | Manual consolidation | Central consumption reports |
| Visibility | Limited across public facilities | Consumption and cost by building |
| Control | Consumption hard to monitor | Trends reviewed across the portfolio |
How it rolled out
- Assessment. Public facilities, utility records, consumption practices and monitoring gaps were reviewed.
- Buildings and meters configured. Municipal buildings and service facilities were set up, and utility types and meters were mapped to each one.
- Teams trained. Facility teams were trained on utility tracking and monitoring, and the setup was refined for better control.
The results
- Central view of utility consumption across municipal buildings and public facilities.
- Better visibility of utility costs at each facility.
- Less reliance on separate records and manual consolidation.
- Facility decisions supported by consumption trends.
- Stronger oversight of utilities across municipal buildings and service facilities.
Why it worked
One record for every building
Every facility’s meters and readings sit in the same system, so the whole portfolio can be reviewed at once.
Cost next to consumption
Bills recorded beside readings show what each building’s use actually costs.
Trends over time
History builds with every reading, so the municipality sees how use changes and where to act.
Looking ahead
With Asset Infinity, the municipal government moved from separately managed utility records to central monitoring across its public buildings and facilities. Facility teams track readings and review consumption and cost from one set of records.
Manual consolidation has dropped, monitoring is stronger, and decisions about municipal facilities now draw on consumption trends.