The client
The client is a recycling company that recovers, remarkets and recycles retired IT equipment for its own clients.
Its value lies in recovering devices quickly, refurbishing and reselling those that still work, and disposing of the rest responsibly. Every step depends on knowing exactly which device is where and in what condition.
The challenge
The company handled a wide range of IT assets from many clients. Tracking them by hand led to errors, and each stage of the business needed accurate records.
- Tracking diverse IT assets from many clients was error-prone.
- Assets had to be recovered from client premises quickly to keep their value.
- Assets suitable for refurbishment and resale were hard to identify.
- Assets beyond repair had to be disposed of responsibly.
What they set up in Asset Infinity
The company managed every device it handled in Asset Infinity, from collection through refurbishment to resale or recycling.
Labels on every device
Each IT asset received from a client gets an RFID or barcode label, and technicians update its status and location on the mobile app. (Assets)
Recovery jobs dispatched
Recovery from client premises is a work order dispatched to a technician, so collections are scheduled and followed up. (Work)
Condition and history
Each device keeps a record of its condition, repairs and upgrades, which supports refurbishment and resale decisions. (Maintenance)
Disposal on the record
Assets beyond repair are flagged for recycling and recorded as disposals, giving a trail for environmental compliance. (Finance)
How it works day to day
Here is how a device now moves through the business.
- Coordinator: schedules a recovery. A collection from a client site is created as a work order and dispatched to a field technician.
- Field technician: collects and labels. At the client’s premises, the technician labels each device with RFID or a barcode and records it on the mobile app.
- Field technician: updates status in transit. Status and location are updated as devices move, reducing the risk of loss or theft on the way.
- Refurbishment team: assesses condition. Each device’s condition, repairs and upgrades are recorded, so those fit for resale are clear.
- Recycling team: disposes responsibly. Devices beyond repair are flagged for recycling and recorded as disposals, with the trail kept for compliance.
- Management: reviews the numbers. Reports show recovery, resale and recycling volumes, guiding which assets to remarket.
Before and after
| Before | With Asset Infinity | |
|---|---|---|
| Tracking | Manual, prone to errors | RFID or barcode label on every device |
| Recovery | Hard to keep timely | Dispatched work orders |
| Resale | Viable assets hard to identify | Condition history on each device |
| Recycling | Compliance hard to show | Disposals recorded with a trail |
| Transit | Risk of loss or theft | Status updated as devices move |
How it rolled out
- Devices labeled at intake. Every IT asset received from clients was given an RFID or barcode label and a record.
- Technicians on the mobile app. Field technicians began updating asset status and location in the app.
- Recovery and disposal tracked. Recovery jobs and recycling were run through the system end to end.
The results
- Asset recovery is more streamlined, with less transit time and cost.
- Revenue from resale grew as viable assets were identified and refurbished.
- Recycling follows environmental standards, reducing electronic waste.
- Lower risk of loss or theft during transit.
Why it worked
Every device identified
A label from the first moment means each device can be followed through every stage.
History drives value
Recorded condition and repairs show which devices are worth refurbishing and selling.
Proof of responsible disposal
A recorded trail for each recycled device supports environmental standards and client trust.
Looking ahead
By tracking every client device from collection to its final outcome, the company recovers assets faster, resells more of them and recycles the rest responsibly.
Its analytics now guide recovery and remarketing decisions, and the full history of each device supports the environmental standards its clients expect.